Zinier is seeking a Solution Architect to join their remote-first global team, focusing on empowering deskless frontline workers through technology. The role involves transforming complex technical requirements into customer-centric solutions, particularly within Field Service Management, and collaborating with cross-functional teams to design scalable implementations.
What You'll Do
- Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
- Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
- Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
- Define and maintain technical implementation documentation (e.g., Low-Level Designs).
- Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
- Troubleshoot technical issues, propose solutions, and provide post-implementation support.
- Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.
What We're Looking For
- 6–12 years of SaaS experience in professional services or client-facing roles.
- Proven experience in Field Service Management.
- Experience in defining system specifications and identifying opportunities to optimize solutions.
- Experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.
- Experience delivering solutions in an Agile environment.
- Familiarity with project management tools such as JIRA, Confluence, or equivalents.
- Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
- Working knowledge of data models, JavaScript, and JSON.
- Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
- High attention to detail, reliability, and follow-through.
Nice to Have
- Background in high-growth startups with evolving product roadmaps.
Technical Stack
- JIRA
- Confluence
- JavaScript
- JSON
- enterprise applications
- workflows
- integrations
- databases
- data models
Team & Environment
- Global team
- Remote-first, hybrid workforce
Benefits & Compensation
- Remote-first work environment
- Global team collaboration
- Opportunity to work with best-in-class technology
- Occasional travel for in-person collaboration with customers and teams
Work Mode
- Remote-first, with occasional travel required for in-person collaboration
- Locations: UK, Europe
Zinier is committed to fostering a diverse, equitable, and inclusive workplace. We encourage individuals of all backgrounds to apply.
