Rockefeller Philanthropy Advisors is hiring a Solution Architect - Post Sales to partner closely with customers after the sale, ensuring they gain maximum value from our complex network automation solutions. In this remote role, you will guide clients through deployment, training, and ongoing support, helping transform their network management practices. You will collaborate cross-functionally to deliver tailored solutions and provide critical feedback for product development.
What You'll Do
- Engage with customers post-sale to understand requirements and ensure successful adoption of solutions.
- Refine and validate use cases, establishing acceptance criteria with clients.
- Deliver training sessions and ongoing support to maximize solution effectiveness.
- Develop clear Statements of Work outlining project scope, deliverables, and timelines.
- Manage project progress, risks, and mitigation strategies to ensure successful outcomes.
- Collaborate with product management, marketing, engineering, sales, and support teams to optimize customer satisfaction and product impact.
- Deploy and support the platform in customer environments, including integrations and extensions.
- Travel occasionally for meetings, industry events, and customer visits.
What We're Looking For
- 2+ years in post-sales or professional services roles focused on enterprise B2B hardware or software, preferably in networking.
- Strong customer-first consultative approach.
- Background in network engineering or architecture with deep knowledge of networking technologies and protocols.
- Experience in project scoping, SOW creation, and solution implementation.
- Familiarity with server virtualization and basic programming languages/APIs.
- Strong project management skills, able to handle multiple engagements simultaneously.
Nice to Have
- Knowledge of NetDevOps workflows and tools like Python, Git, Ansible, infrastructure-as-code.
- Ability to develop custom Python prototypes for customers.
- Proven track record as a technical post-sales engineer or architect.
Technical Stack
- Python
- Git
- Ansible
- APIs
Team & Environment
You will collaborate with product management, marketing, engineering, sales, and support teams.
Benefits & Compensation
- Competitive base salary and commission structure.
- 25 days of paid time off.
- Health, dental, and vision insurance coverage.
- Employer-matched 401(k) plan.
- Wellness benefit via ClassPass.
- Anniversary rewards and recognition.
- Flexible work environment supporting work-life balance and growth.
Work Mode
This is a remote position open to candidates in the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
