About the Role
Role details below.
Responsibilities
- Assist in the deployment and configuration of the Altium Agile Platform for mid-market customers, including libraries, roles/permissions, data management, and design workflows.
- Analyze customer engineering workflows and help translate them into practical system configurations.
- Assist with lightweight PLM practices: lifecycles, revision schemes, BOM structure, and change processes.
- Work directly with customers to understand their environment, challenges, and priorities.
- Provide hands‑on guidance to engineering teams implementing Altium tools for the first time or scaling their use.
- Learn and maintain a strong working knowledge of Altium 365, Altium Designer, the Altium Agile Platform, and related integrations.
- Help customers adopt new features, recommended practices, and updated workflows.
- Investigate workflow issues, configuration problems, or data structure inconsistencies.
- Escalate complex technical matters to senior architects or R&D when appropriate.
- Participate in the creation of mini‑SOWs or scoped implementation plans for team‑level customers.
- Document configurations, templates, instructions, and repeatable best‑practice deployments.
- Assist with data migration activities such as libraries, components, and project structures.
- Work with Professional Services engineers on integrations or advanced technical tasks.
- Coordinate with Product and R&D teams to communicate customer feedback and feature gaps.