The Software Trainer (Platform Training Specialist) at Press Ganey will deliver engaging Instructor-Led Training (ILT) sessions and develop high-quality learning content to ensure users fully understand and leverage the Forsta Plus platform. This role involves creating e-learning materials, maintaining up-to-date global training content, and delivering training both virtually and occasionally in person, with flexibility required for U.S. time zones.
What You'll Do
- Deliver engaging ILT courses for customers at various stages of their journey
- Design and create dynamic e-learning content to support digital learning initiatives
- Keep global learning materials up to date, ensuring they reflect the latest software capabilities
- Adhere to learning team performance metrics, maintaining high post-training satisfaction ratings
- Collaborate cross-functionally to ensure successful learning outcomes for clients
What We're Looking For
- Strong communication skills to engage diverse audiences in both virtual and in-person settings
- Proactive problem-solving ability with a passion for improving training effectiveness
- Tech-savvy with eagerness to become an expert in experience and research technology platforms
- Ability to work both independently and collaboratively to drive customer success
- Excellent written English skills, with the ability to craft clear and concise instructions, including for video script development
Nice to Have
- Basic knowledge of JavaScript and CSS
- Experience with Articulate Storyline or similar e-learning software
- Experience with video editing software, such as TechSmith Camtasia
Technical Stack
- Forsta Plus platform
- AI-powered learning platforms
- Articulate Storyline
- TechSmith Camtasia
- JavaScript
- CSS
Team & Environment
- Collaborative work environment with world-class talent
- Trusted advisor status among recognized global brands
Benefits & Compensation
- Opportunity to work in a learning and continuous improvement culture
- Collaborative work environment with world-class talent
- Trusted advisor status among recognized global brands
- Flexible work hours to accommodate U.S. Pacific and Central Time zone training needs
Work Mode
Role operates within standard business hours of 8:00 AM to 5:00 PM CET, with flexibility required to deliver training to clients in the U.S. Pacific and Central Time zones outside of those hours. Most ILT sessions are virtual, but occasional travel may be required for in-person training.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines.
