Requirements
- Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
- 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
- Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
- Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
- Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
- Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
- Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
- Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
- Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
- Previous experience supporting or working with public safety or law enforcement agencies.
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information
Nice to Have
- Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
- Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Work Arrangement
Hybrid
Additional Information
- Handle confidential and highly sensitive information
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance.
- 80% travel to agency locations in the US
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