Prolific is hiring a Customer Support Reps - AI Training - Columbus, US

About the Role

This role involves supporting customers while contributing to the training of artificial intelligence models through real-time interactions and feedback.

Responsibilities

• Respond to customer inquiries with clarity and professionalism
• Document issues and track resolution progress
• Provide feedback to improve AI response accuracy
• Follow established support protocols and workflows
• Interact with AI systems to test and refine performance
• Escalate complex issues to appropriate teams
• Maintain up-to-date knowledge of product features
• Adhere to data privacy and security standards
• Participate in team meetings and training sessions
• Meet performance metrics for response time and quality
• Identify recurring customer issues and suggest improvements
• Use support software to manage tickets efficiently
• Communicate clearly across diverse audiences
• Adapt quickly to new tools and processes
• Support continuous learning for AI models
• Ensure consistent service delivery during shifts
• Collaborate with team members on problem resolution
• Follow escalation procedures for technical problems
• Maintain accurate records of customer interactions
• Contribute insights from customer interactions to training data
• Stay current with updates to AI behavior and logic
• Handle sensitive information with confidentiality
• Work within defined service level agreements
• Assist in validating AI-generated responses
• Promote positive user experiences during support sessions

Compensation

Competitive hourly rate

Work Arrangement

Hybrid schedule with on-site and remote options

Team

Collaborative team environment focused on AI development

About the Role

• This position plays a key role in shaping how AI systems understand and respond to human input by delivering consistent, high-quality support interactions.
• Representatives will engage with both users and machine learning models to improve long-term system performance.

What We’re Looking For

• Candidates should be detail-oriented, empathetic communicators who enjoy solving problems and working with emerging technologies.
• A background in customer-facing roles is beneficial, especially in tech-driven environments.

Work Environment

• The role operates on a hybrid model, combining in-office collaboration with remote flexibility.
• Team members are expected to maintain a professional workspace whether on-site or remote.

Not available for this position