First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
Independently work through a queue of tasks with an eye for process improvements
Identify and execute on opportunities to surprise and delight our hosts and guests
Identify trends and take an active role in delivering suggestions for process & product improvements

1-6 years Corporate CX Experience
Experience with Intercom or similar CRM
Passion for problem solving and interacting with customers
Excellent written and verbal communicator with attention to detail and grammar
Strong interpersonal skills
Comfortable asking for additional support when working through difficult cases
Comfortable prioritizing across potentially competing opportunities/demands
Able to pick up new technology quickly
Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Have a sense of humor and enjoy working with others

100% employee coverage of medical, dental and vision insurance
500 annual professional development allowance
Discount on all Peerspace bookings
Laptop, high res display, and stipend to setup home office
Monthly cell phone and internet credit
Coworking membership if needed (in lieu of home office)
Annual In person all company offsite and team-building events (in Peerspace locations, of course)
Wellness Days observed company wide

Remote (Worldwide)

The hours are 9-6pm EST Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation.

Peerspace is hiring a Customer Experience Associate

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