Responsibilities
- First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
- Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
- Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
- Independently work through a queue of tasks with an eye for process improvements
- Identify and execute on opportunities to surprise and delight our hosts and guests
- Identify trends and take an active role in delivering suggestions for process & product improvements
Requirements
- 1-6 years Corporate CX Experience
- Experience with Intercom or similar CRM
- Passion for problem solving and interacting with customers
- Excellent written and verbal communicator with attention to detail and grammar
- Strong interpersonal skills
- Comfortable asking for additional support when working through difficult cases
- Comfortable prioritizing across potentially competing opportunities/demands
- Able to pick up new technology quickly
- Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- Have a sense of humor and enjoy working with others
Nice to Have
- Previous experience with crafting online help resources
- Analytical skills
- Familiarity with third party marketplaces (e.g., Airbnb, VRBO)
Benefits
- 100% employee coverage of medical, dental and vision insurance
- 500 annual professional development allowance
- Discount on all Peerspace bookings
- Laptop, high res display, and stipend to setup home office
- Monthly cell phone and internet credit
- Coworking membership if needed (in lieu of home office)
- Annual In person all company offsite and team-building events (in Peerspace locations, of course)
- Wellness Days observed company wide
Work Arrangement
Remote (Worldwide)
Additional Information
- The hours are 9-6pm EST Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation.
