Qualified is hiring a Software Engineer, Full Stack - Tooling to join our Product Team. In this role, you'll build the internal tooling that powers how we operate and support our customers. You will tackle challenging technical problems, from streamlining troubleshooting workflows to developing systems that help teams uncover root causes faster, leading projects from conception through deployment.
What You'll Do
- Partner closely with Customer Success, Support, and Product teams to build innovative tools that help teams quickly diagnose and resolve customer issues.
- Create powerful problem-solving systems that transform how our teams identify root causes and implement solutions at scale.
- Own the end-to-end delivery of problem-solving features—from understanding pain points and bottlenecks to coding, testing, and deployment.
- Become a go-to technical resource for escalated customer issues, using your engineering skills to uncover root causes and build lasting solutions.
- Help scale our support infrastructure to handle increasing complexity while maintaining our high customer satisfaction standards.
What We're Looking For
- 2+ years experience in Full Stack software development.
- Experience with programming languages such as Ruby on Rails, JavaScript, Python, or similar technologies.
- Understanding of object-oriented programming concepts and basic system architecture.
- Experience working with SQL and relational databases (PostgreSQL preferred).
- Solid software engineering practices, including coding, testing, code reviews, and documentation.
- B.S. or higher in Computer Science (or equivalent work experience).
- Strong problem-solving mindset with ability to think creatively about technical challenges and customer pain points.
- Excellent communication skills and ability to explain technical concepts clearly to non-technical team members.
- Quick learner, adept at adopting new tools and technologies as the job requires.
- Fearless in stepping outside your comfort zone to tackle various challenges as we rapidly grow our support capabilities.
Nice to Have
- Experience using LLMs (e.g., GPT, Claude, Gemini) programmatically for developing applications is a plus.
Technical Stack
- Ruby on Rails
- JavaScript
- Python
- PostgreSQL
- SQL
Team & Environment
You will be part of the Product Team at Qualified.
Company Culture
- One Team: We’re all in this together with a shared goal: grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work.
- Customer Obsessed: Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful.
- Think Big & Move Fast: We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly.
- Diversity & Inclusion: Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
