Enova International is hiring a Small Business Customer Service Representative to deliver superior service and a positive experience to our customers. You'll become an expert in our small business lending brands through a 4-week training program and serve as a key point of contact for our clients.
What You'll Do
- Respond to incoming customer calls, addressing questions and providing service.
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on products and services.
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters.
- Uphold exceptional customer service standards through articulate and effective verbal and written communication.
- Keep customer accounts meticulously updated with accurate information.
What We're Looking For
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.
Nice to Have
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
Benefits & Compensation
- Health, dental, and vision insurance including mental health benefits.
- 401(k) matching plus a roth option (U.S. Based employees only).
- PTO & paid holidays off.
- Sabbatical program (for eligible roles).
- Summer hours (for eligible roles).
- Paid parental leave.
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).
- Employee recognition and rewards program.
- Charitable matching and a paid volunteer day.
- Compensation: The budgeted hourly rate for this position is $17.50.
Work Mode
This is a remote position open to candidates located in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
