Patrique Mercier Recruitment is hiring a Slovak Speaking IT Support Specialist to join its team in Athens. You will provide technical support to Slovak-speaking customers, resolving hardware, software, and network issues while ensuring high customer satisfaction.
What You'll Do
- Provide outstanding technical support to Slovak-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a variety of hardware, software, and network issues.
- Guide clients through technical inquiries while educating them on best practices and features.
- Document all customer interactions and resolutions accurately in the support database.
- Work collaboratively with other team members to escalate complex issues as needed.
- Stay informed about the latest trends and updates in technology to enhance support services.
- Engage in continuous learning and development to sharpen your technical skills.
What We're Looking For
- Fluency in Slovak and English is required.
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to effectively manage multiple priorities in a fast-paced environment.
- Familiarity with common operating systems, software applications, and networking concepts.
- A proactive, positive attitude and a commitment to teamwork and professional growth.
Nice to Have
- Experience in IT support or a technical customer service role is preferred.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
Work Mode
This is an onsite position based in Athens, Greece.
