About the Role
The specialist will manage supply requests for patients undergoing sleep therapy, coordinate deliveries, verify insurance coverage, and maintain accurate records while providing consistent customer service.
Compensation
Not specified
Work Arrangement
Remote
Team
Part of a patient support team focused on sleep therapy supplies
Responsibilities
- Process patient orders for sleep therapy equipment and supplies
- Confirm insurance eligibility and benefits for prescribed items
- Coordinate shipments with logistics partners for timely delivery
- Follow up with patients to confirm receipt and setup of equipment
- Update patient records with current supply and delivery status
- Respond to inquiries from patients and caregivers about sleep supplies
- Verify prescription documentation meets compliance standards
- Communicate with healthcare providers to resolve order issues
- Track supply reorder timelines based on patient usage patterns
- Maintain confidentiality of patient health information
- Escalate complex cases to clinical or billing teams as needed
- Use internal systems to document all customer interactions
- Ensure adherence to company policies and regulatory requirements
- Support smooth transitions between therapy phases for patients
- Assist with troubleshooting supply-related patient concerns
- Provide updates on backordered or delayed items
- Collaborate with internal teams to improve supply chain efficiency
- Monitor inventory availability for high-demand items
- Educate patients on proper use and maintenance of equipment
- Follow standardized protocols for supply authorization and tracking
Qualifications
- High school diploma or equivalent required
- Experience in healthcare, customer service, or supply coordination preferred
- Familiarity with medical terminology, especially related to respiratory care
- Proficiency with electronic health records or case management systems
- Strong attention to detail in documentation and data entry
- Ability to work within defined workflows and compliance guidelines
- Effective verbal and written communication skills
- Comfortable using computers and multiple software applications simultaneously
- Reliable internet connection and secure home workspace required
- Ability to handle sensitive patient information confidentially
- Skilled in problem-solving and conflict resolution
- Capable of managing multiple tasks in a fast-paced environment
- Experience with insurance verification processes is a plus
- Prior work in durable medical equipment sector is beneficial
- Customer-focused mindset with empathy for patient needs
- Adaptable to changing priorities and procedures
- Strong organizational habits and time management
- Willingness to work scheduled shifts without deviation
- Ability to meet productivity and accuracy benchmarks
- Commitment to ongoing training and process improvement
Schedule
- Work hours are from 11:30 AM to 8:00 PM Central Time
- Full-time schedule with consistent daily shifts
- Position operates Monday through Friday
- Evening shift availability required
- No weekend work required
- Must be available during core business hours as defined
- Shift times are fixed and not flexible
- Overtime is not typically required
- Scheduled breaks provided within shift
- Time off requests must be submitted in advance
Work Environment
- Fully remote position with home-based setup
- Company does not provide physical office space
- Employees must have a quiet, dedicated workspace
- High-speed internet connection is mandatory
- Company may provide certain equipment or stipends
- Work is conducted primarily on digital platforms
- Regular virtual team meetings may be scheduled
- Performance is monitored through quality and output metrics
- Security protocols must be followed for data access
- Employees are expected to maintain professional conduct at all times
Not applicable
