Skylight is looking for a Skylight Calendar Customer Concierge to join our Customer Service Concierge Team. In this role, you will be instrumental in supporting our Skylight Calendar product as we navigate significant growth and reimagine exceptional customer service.
What You'll Do
- Provide bespoke, 1-1 customer service with Skylight Calendar and Frame customers through all phases of their journey.
- Engage with customers daily through high-volume phone, chat, and email interactions.
- Support escalated customer issues involving complex hardware and software challenges.
- Flag patterns in tickets or feedback so the team can stay ahead of emerging issues.
- Contribute to project-based work to support team goals and enhance the customer experience.
- Be a supportive peer and thought partner with our Customer Service Team Leads.
- Once experienced, agents may also monitor social media platforms to support customer engagement.
What We're Looking For
- 2+ years of high-volume, front-line customer service experience.
- Experience with Zendesk or a similar Customer Relationship Management system.
- Patience and attentiveness when listening to feedback; excels at teaching and guiding others.
- Strong communication skills across email, phone, and chat.
- Previous experience working in an agile startup environment.
- Talent for rapidly mastering new technology and becoming a product expert.
Nice to Have
- Previous experience working with a direct-to-consumer or e-commerce brand.
- Experience providing customer support for a technical or digitally connected product.
Technical Stack
- Zendesk
Team & Environment
You’ll be part of the Customer Service Concierge Team.
Benefits & Compensation
- Competitive Salary + Equity Package
- 401K matching
- Wellness, learning, and home-office budgets
- Health, Dental & Vision Medical Plans
- 20 rolling Personal Days per year
- For Colorado-based candidates, the salary range is $55K-58K based on experience. For California-based candidates, the salary range is $55K-58K based on experience. + equity.
Work Mode
This role is open to candidates based in the U.S.
Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws.
