Virtuous is looking for a Site Reliability Engineer (.NET) to play a critical role in increasing product reliability and support efficiency. This is a cross-functional position within Engineering that works deeply embedded with the Support team, focusing on resolving advanced customer issues, building internal tooling, and strengthening engineering practices for Tier 2 Support.

What You'll Do

Resolve complex support tickets by troubleshooting .NET service behaviors, data anomalies, or performance bottlenecks.
Debug support requests from Tier 2 that require engineering insight or code-level evaluation.
Drive resolution of customer-reported bugs by identifying root causes and delivering targeted fixes.
Join customer calls to investigate issues firsthand, build trust, and accelerate resolution.
Build and maintain internal diagnostics tools, dashboards, and scripts for the Support team.
Create reusable utilities for inspecting customer environments and data.
Identify patterns in escalations and proactively reduce friction through automation or visibility tooling.
Mentor Tier 2 agents on technical systems, debugging practices, and tooling.
Host working sessions to walk through incident root causes and resolutions.
Collaborate to improve workflows, escalation paths, and the support-to-engineering handoff process.

What We're Looking For

5+ years of experience in software engineering.
Strong expertise in .NET (C#, ASP.NET Core).
Experience in SaaS environments.
Deep understanding of multi-tenant systems, APIs, and distributed application behavior.
Enjoy debugging and getting to the bottom of complex edge cases.
Strong communication skills and love partnering with non-engineers to solve hard problems.
Curious and proactive—when you see recurring issues, you dig in and design a better path forward.
Comfortable being customer-facing—jumping on calls or helping restore trust during high-impact incidents.

Nice to Have

Experience with tools like Azure App Services, Azure SQL, Redis, Hangfire, Application Insights, DataDog or other observability platforms.
Experience working with Zendesk and Jira to track issues and collaborate across teams.
Prior experience in Site Reliability, Production Support, or Customer-Facing Engineering roles.
Background in nonprofit tech, CRMs, or fundraising systems.

Technical Stack

Development: .NET (C#, ASP.NET Core)
Infrastructure: Azure App Services, Azure SQL, Redis, Hangfire
Observability: Application Insights, DataDog
Tools: Zendesk, Jira

Team & Environment

This is a cross-functional role within Engineering, working deeply embedded with the Support team. You will report to the Director of Engineering, with a dotted-line to the Director of Technical Support.

Benefits & Compensation

Market competitive pay leveraging Carta data.
Employee recognition through Bonusly.
401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days.
Unlimited PTO.
Paid volunteer days and company holidays.
Employer-contributed healthcare benefits (medical, dental, vision), with plans for dependents and options for HSAs and FSAs.
12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well).
Company outings and events.