Mastercard is looking for a Site Reliability Engineer II to join our team. This role blends software development with operational excellence to ensure the stability, performance, and capacity of our global platforms. You will work in shifts to support clients worldwide, directly coding, scripting, and resolving production issues.
What You'll Do
- Serve as the primary contact responsible for overall application health, performance, and capacity.
- Support services before launch through system design consulting, capacity planning, and launch reviews.
- Partner with development and product teams to establish monitoring, alerting, and frameworks for zero downtime deployments.
- Practice sustainable incident response and blameless post-mortems, optimizing time to recover.
- Automate data-driven alerts and work with teams to establish SLOs and improve reliability.
- Tackle complex development, automation, and business process problems.
- Engage in and improve the entire service lifecycle—from inception and design through deployment, operation, and refinement.
- Support the CI/CD pipeline for promoting software through validation and operational gating.
- Lead Mastercard in DevOps automation and best practices.
- Increase automation and tooling to reduce toil and manual intervention.
- Analyze ITSM platform activities and provide a feedback loop to development teams on operational gaps.
- Work on assigned production tickets and respond with urgency to resolve client requests.
What We're Looking For
- A BS degree in Computer Science or a related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
- Coding or scripting exposure.
- Experience with algorithms, data structures, scripting, pipeline management, and software design.
- A systematic problem-solving approach, strong communication skills, and a sense of ownership and drive.
- Willingness and ability to learn, take on challenging opportunities, and work as a member of a matrix-based, diverse, and geographically distributed team.
Nice to Have
- An appetite for change and pushing the boundaries of automation.
- Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
- Ability to balance doing things right with fixing things quickly, being flexible and pragmatic while improving long-term system health.
- Comfort collaborating with cross-functional teams to ensure expected system behavior is understood and monitored.
Mastercard's culture is driven by our decency quotient (DQ). We cultivate an inclusive environment that respects individual strengths, views, and experiences. We believe our differences make us a better team—leading to better decisions, innovation, and business results. It's a place that celebrates your strengths, values your experiences, and offers flexibility to shape your career.
