Scotiabank is hiring a Site Reliability Engineer

Scotiabank is looking for a Site Reliability Engineer to manage team workflow and enhance system reliability across our enterprise platforms. In this role, you’ll be central to ensuring our production applications perform efficiently while supporting a team dedicated to delivering exceptional service to Canadians.

What You'll Do

• Manage team workflow to maximize business and technical efficiencies and develop team members' technical capabilities.
• Supervise the IT Support team; assign and prioritize production incidents and problems; train and coach staff.
• Ensure all production issues are resolved within SLAs and user requests are completed satisfactorily.
• Provide investigation and second-level support for client issues, technical issues, and system outages.
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Improve the reliability, quality, and time-to-market of the software solutions.
• Measure and optimize system performance to innovate and improve continually.
• Maintain production applications and day-to-day operational activities, manage escalations, and coordinate recovery efforts including 24x7 support.
• Participate in defining SLIs, SLOs, and SLAs for Enterprise Systems.
• Gather and analyze metrics from applications and infrastructure for performance tuning and fault finding.

What We're Looking For

• Proven experience managing team workflows and supervising technical support teams.
• Strong background in providing second-level support for production incidents, outages, and client issues.
• Demonstrated ability to ensure production issues are resolved within SLAs.
• Experience running production environments, monitoring availability, and analyzing system health.
• Skill in measuring and optimizing system performance for continuous improvement.
• Experience maintaining production applications and managing operational activities, escalations, and 24x7 recovery efforts.
• Familiarity with defining and working within SLIs, SLOs, and SLAs.
• Ability to gather and analyze metrics from applications and infrastructure for tuning and diagnostics.

Team & Environment

You will join an established, highly engaged team within an empowered and enthusiastic internal culture. Scotiabank is focused on making a difference in communities and helping Canadians live better lives.