Requirements
- Minimum 8 years of industry experience in IT consulting, enterprise platform delivery, or federal facilities/workplace management
- Minimum 4 years of hands-on, specialized experience with ServiceNow Workplace Service Delivery (WSD) module
- Demonstrated experience conducting workshops, validating and designing workflows, and leading stakeholder discovery sessions
- Hands-on experience with AutoCAD for space management, including floorplan imports and AutoCAD-driven space configuration within ServiceNow
- Proven track record working directly with senior leaders and executives to assess operational readiness and deliver strategic modernization plans
- Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences
- Experience developing dashboards and reporting within the ServiceNow platform
- Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements
- ServiceNow Certified System Administrator (CSA)
- ServiceNow WSD Accreditation (Workplace Service Delivery Accreditation)
Nice to Have
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Additional Module (CIS, any)
- ITIL 4 Foundation or higher
- Experience with ServiceNow HR Service Delivery (HRSD) and integrations between HRSD and WSD for employee lifecycle and onboarding/offboarding use cases
- Familiarity with ServiceNow Strategic Portfolio Management (SPM) or ITSM modules in a federal context
- Prior experience supporting federal agencies
- Experience with ServiceNow Performance Analytics for enterprise-level facilities reporting
- Background in organizational change management (OCM) methodologies such as Prosci/ADKAR
- Experience contributing to federal proposals, orals presentations, or capability demonstrations
Additional Information
- Ability to obtain and maintain public trust
- Pursuant to government contracts, US Citizenship is required
