Responsibilities
- Answer clients’ API questions via text and live support channels (Zendesk/Email/Telegram/Zoom).
- Assist colleagues with API inquiries and projects involving API use cases.
- Diagnose and provide solutions for clients’ API related issues.
- Assist clients in implementing their API code (provide integration advice, debug client code, provide code examples).
- Develop and maintain our official API libraries/wrappers in multiple programming languages.
- Maintain internal and client facing API documentation, support content, and training resources.
- Provide testing and feedback for new API features before they are released to clients.
- Perform API related engineering tasks (API onboarding, firewall management, networking configuration).
- Assist in the management of our API support team (QA for other specialists, etc.).
Requirements
- Knowledge and experience of at least one programming language (Python. JavaScript, C/C++/C#, Rust, for example).
- Understanding of REST, WebSocket, and FIX API functionality.
- Experience interpreting multiple data formats (JSON, CSV, XML, FIX 4.4, etc.).
- Experience managing hosts (AWS instances, for example) and networks (firewall configuration, etc.).
- Ability to write complex technical documentation in a human friendly format.
- Good interpersonal skills, and excellent communication abilities.
Nice to Have
- Experience writing trading related code for REST, WebSocket, or FIX APIs (not necessarily crypto).
- Experience with Google Sheets, Google Script, SQL, and other data tools.
- Experience with third party API tools (Postman, N8N, for example).
- UNIX command line knowledge (bash/sed/awk/grep/expect/etc.)
- Language ability (in addition to English).
Additional Information
- Applications are accepted on an ongoing basis unless a specific application deadline is stated.
- Applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
- We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
- We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job.
- We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto!
- We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process.
- Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.
- As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
