Accenture Federal Services is looking for a ServiceNow UI/UX Front End Developer to enhance the end-user experience across ServiceNow portals and custom web applications. Our mission is to help the US federal government make the nation stronger and safer. In this role, you'll translate business requirements into elegant, scalable, and high-performance UI solutions.
What You'll Do
- Design, develop, and maintain ServiceNow Service Portal interfaces using HTML5, CSS3, JavaScript, and AngularJS.
- Build and customize Service Portal widgets, themes, and layouts.
- Develop responsive, mobile-friendly, and cross-browser compatible UI components.
- Implement UI policies, client scripts, and UI scripts to enhance user interactions.
- Collaborate with stakeholders to translate business needs into user-centered designs.
- Apply UX best practices for usability, accessibility (WCAG), and visual consistency.
- Create wireframes, mockups, and prototypes using tools like Figma or Adobe XD.
- Ensure consistent branding and design standards across portals.
- Integrate ServiceNow portals with REST APIs and third-party systems.
- Optimize front-end performance and maintain clean, reusable code.
- Support portal enhancements across ITSM, HRSD, CSM, or custom applications.
- Work closely with ServiceNow architects, back-end developers, and business analysts.
- Participate in Agile/Scrum ceremonies and iterative delivery cycles.
- Perform UI testing, debugging, and documentation.
What We're Looking For
- 3+ years of front-end web development experience.
- 2+ years of ServiceNow Service Portal development experience.
- Strong proficiency in one or more of: HTML, CSS, JavaScript, AngularJS, Bootstrap or similar UI frameworks.
- Experience building custom ServiceNow widgets and themes.
- Knowledge of ServiceNow UI components: Client Scripts, UI Policies, UI Scripts.
- Familiarity with REST APIs and JSON.
- Strong understanding of UI/UX principles, usability, and accessibility.
- Experience creating wireframes, mockups, and prototypes.
- Ability to balance visual design with technical constraints.
Nice to Have
- Experience with ServiceNow UI Builder / Now Experience (Next Experience).
- Familiarity with ITSM, HRSD, CSM, or custom ServiceNow applications.
- Knowledge of accessibility standards (WCAG 2.1).
- ServiceNow CSA or CIS certifications.
- Experience with version control (Git) and CI/CD pipelines.
- Experience modernizing legacy Service Portal UIs.
- Exposure to React or modern front-end frameworks.
- Design system or component library experience.
Technical Stack
- Frontend: HTML5, CSS3, JavaScript, AngularJS, Bootstrap
- Integration: REST APIs, JSON
- Tools: Git, Figma, Sketch, Adobe XD
Benefits & Compensation
- Salary range: $91,300 — $184,900 USD
- A collaborative and caring community where you can belong and grow.
- Empowerment through hands-on experience, certifications, and industry training.
- A culture of respect, belonging, and equal opportunity.
Work Mode
This role follows a local-country work mode. Eligible locations include California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, District of Columbia, and Cleveland.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
