ServiceNow is hiring a ServiceNow Technical Support Engineer - 12-month contract ...

Technical Support Engineer - 12-month contract Company Description: Originating in San Diego, California in 2004, a pioneering engineer named Fred Luddy envisioned transforming workplace dynamics. Today, ServiceNow has emerged as a global technology leader, delivering innovative AI-enhanced solutions to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud platform connects people, systems, and processes, empowering organizations to work smarter and more efficiently. Our mission continues to evolve as we strive to improve global work experiences. Role Responsibilities: The support engineer will address technical customer inquiries by resolving complex cases, troubleshooting unexpected software behaviors, and providing comprehensive technical assistance. A successful candidate will demonstrate exceptional customer support skills, including building trust, showing empathy, and communicating effectively across various communication channels like web, chat, email, and telephone. The role requires deep understanding of the ServiceNow platform and core functionalities, utilizing diagnostic tools to identify and resolve technical issues. Engineers must manage challenging assignments, potentially coordinating with additional teams for intricate cases. Creative problem-solving, collaboration, and adaptability are crucial for success. Support engineers also contribute valuable insights across business units, offering unique perspectives derived from direct customer technical interactions. Qualifications: - Experience integrating AI into work processes and decision-making - 0-2+ years customer-facing technical support experience - Advanced technical troubleshooting capabilities - Basic Java/JavaScript code comprehension - Strong commitment to quality customer service Work Environment: ServiceNow offers flexible work personas, approaching distributed work with trust and adaptability. Work locations are determined based on role requirements and employee proximity to ServiceNow offices. Equal Opportunity: ServiceNow is a committed equal opportunity employer, considering all qualified candidates regardless of personal characteristics, ensuring inclusive and fair employment practices. Additional Information: The position may require export control approvals for technology-access roles, with employment contingent upon obtaining necessary governmental authorizations. Location: 680 George Street (Lvl 49, 48 & 14) Levels 48, Sydney, Australia Employment Type: Full-time, 12-month contract