Hologram is seeking a ServiceNow Technical Architect focused on Now Assist to design sophisticated solutions and serve as a key technical expert. You will lead clients to best practices, ensure technical quality, and participate in all aspects of delivering customer outcomes. This role is pivotal in helping customers on their ServiceNow journey through smart automation and process optimization.

What You'll Do

Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice.
Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools.
Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
Estimate time and effort for technical resources and proactively communicate progress and forecast changes.
Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts.
Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

What We're Looking For

6+ years of ServiceNow platform experience with a comprehensive understanding of the product suite.
10+ years of related client-facing professional consulting experience.
Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment.
Experience assigning estimates for units of work and coaching resources on technical development and configuration against defined user stories.
Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts.
Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
A love of working in a fast-paced, collaborative, and adaptive environment.

Nice to Have

Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM).
Suite Certifications.

Technical Stack

ServiceNow
HTML, CSS, AngularJS
REST, SOAP, Integration Hub, LDAP, SSO

Benefits & Compensation

Unlimited vacation
Top-notch benefits
Organization-wide focus on learning and development
Award-winning culture

Work Mode

This is a remote position open to candidates located within the United States.

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.