ServiceNow is hiring a ServiceNow Sr Solution Architect - Public Sector | SmartRecruiters

ServiceNow is looking for a ServiceNow Senior Solution Architect to support our growing US Public Sector business. In this highly technical pre-sales role, you will act as a platform-wide generalist, architecting scalable solutions in demanding government environments, leading architecture discussions from technical teams to C-suite, and supporting long-cycle public sector deals.

What You'll Do

• Serve as a platform-wide generalist, troubleshooting across products, integrations, data structures, customizations, workflows, and architecture patterns.
• Be the technical expert sales teams rely on for complex conversations or unclear solutions.
• Lead architecture discussions with customers from hands-on technical teams to CIO/CTO/C-Suite stakeholders.
• Diagnose and solve integration challenges across REST, SOAP, JSON, JDBC, and custom middleware.
• Support long-cycle, highly structured public sector deals, partnering hand-in-hand with sales from discovery through solution validation.
• Explain not just what the solution is, but how it would actually be built, bringing a strong implementation mindset.
• Own and contribute to programs that upskill Solution Consultants and help them demonstrate the platform’s value in Federal environments.
• Provide thought leadership on AI-native architecture patterns, workflow automation, and public sector modernization strategies.
• Work closely with product and engineering teams to influence roadmap direction based on field insights.
• Deliver standard and tailored demonstrations, Proof of Concepts, and Proof of Value engagements.
• Stay current on platform releases, emerging technologies, GovCloud certifications, and compliance changes.
• Participate in marketing, webinars, conferences, and community activities to represent our public sector technical brand.
• Work collaboratively across a matrixed organization to ensure solutions are viable, secure, compliant, and scalable for Federal customers.
• Operate as a senior self-starter who can prioritize, remove roadblocks, and contribute to quarterly strategic 'big bets' across the US public sector business.

What We're Looking For

• ServiceNow experience in implementation or deep pre-sales architecture.
• Experience integrating AI into workflows, decision frameworks, problem solving, or automation.
• Strong background in implementation, including hands-on understanding of how solutions are architected, built, and deployed.
• Ability to diagnose technical issues across the entire platform and integrations.
• Experience architecting or supporting solutions in AWS GovCloud, Azure Gov, IL4/IL5, DoD, or C2E environments.
• Understanding of Federal compliance requirements, Authority to Operate, security models, and public sector constraints.
• Mastery of application architecture, including 3-tier systems, APIs, data flows, and integration patterns.
• Strong analytical and storytelling capabilities—able to go deep technically but communicate simply at the executive level.
• Experience with Business Rules, Script Includes, Web Services, XML, JSON, JDBC, Workflow, Service Catalog, and other core ServiceNow components.
• Ability to operate in a fast-paced, lightly managed, senior-level environment.
• Strong self-starter mindset—proven ability to manage workload independently and prioritize strategically.
• Must live in the DC metropolitan area.
• Ability and willingness to travel as required.

Nice to Have

• Hands-on experience with ETL tools, data modeling, ingestion frameworks, and analytics platforms.
• Experience with emerging technologies such as RPA, Generative AI, OCR, Process Mining, and CI/CD.

Technical Stack

• ServiceNow
• REST, SOAP, JSON, JDBC, XML
• AWS GovCloud, Azure Gov
• ETL tools
• RPA, Generative AI, OCR, Process Mining, CI/CD

Team & Environment

You will work in a matrixed organization alongside Account Executives, Solution Consultants, Specialists, and Enterprise Architects.

Benefits & Compensation

• Compensation range: $165,825 - $273,675 plus equity (when applicable)
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Work Mode

This role offers a flexible work mode and is based in the DC metropolitan area.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.