ServiceNow is hiring a ServiceNow Principal Outbound Product Manager - App Engine ...

Principal Outbound Product Manager - App Engine Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description Our journey began in 2004 with a visionary engineer who saw potential to transform work dynamics. Today, we stand as a global market leader, delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. We are seeking an experienced Outbound Product Manager to drive go-to-market (GTM) strategy, sales enablement, and customer/partner engagement for core App Engine products. These solutions help customers unlock the full power of our AI Platform through developer-focused products and admin-oriented offerings that simplify software development lifecycle activities. Role: You will be responsible for leading GTM Strategy, supporting launch plans for new App Engine products & features, and collaborating with inbound PM, marketing, and sales teams. You will act as a trusted advisor to customers and partners, guiding them through product journeys and gathering feedback to inform roadmap decisions. To support internal stakeholders, specifically sales teams, you will develop technical content and enablement materials that articulate the differentiating value of App Engine and Generative AI offerings. As you bring new products to market, you'll partner with pricing strategy teams to optimize product packaging and pricing for market adoption. This role involves extensive cross-functional collaboration, requiring in-depth engagement with technical sellers, customer outcomes, product success, training, and certification teams to ensure alignment and execution. You will serve as subject matter expert for your products, providing thought leadership internally and externally and representing App Engine in strategic customer conversations, industry events, and internal forums to amplify product awareness. What you get to do in this role: - Develop deep understanding of App Engine products, including use cases, gains, pains, and success outcomes - Support high profile customers adopting latest App Engine capabilities - Represent customer voice to influence product quality and roadmap direction - Attain high level of technical acumen with GenAI capabilities - Lead early access initiatives to validate forthcoming product capabilities - Develop high-quality technical enablement content describing differentiating product innovation - Solicit ongoing Voice of Customer feedback from partners, field, support, and business units - Develop best practices assets and conduct quarterly product onboarding sessions - Own community presence and adoption-oriented content - Become trusted resource promoting company vision with industry influencers - Lead and influence cross-functional teams to accomplish goals Qualifications: To succeed in this role you have: - Minimum 8 years of related experience; MBA with 6 years of customer-facing experience in product management, presales consulting, technical business development, or management consulting - 5+ years of experience in application development on our platform - Extreme sense of ownership - Strong bias towards action and urgency - Experience operating in ambitious environments - Consistent track record of cross-functional business impact - Demonstrated customer obsession - Ability to drive strategy and results - Excellent people and presentation skills - Strong networking and influencing capabilities - Outstanding communication skills - Experience integrating AI into work processes We offer a base pay of $163,600 - $286,300, plus equity, variable compensation, and comprehensive benefits. #productjobs Work Personas approach distributed work with flexibility and trust. Assigned categories depend on work nature and location. Equal Opportunity Employer: We consider all qualified applicants without discrimination.