NeuraFlash, Part of Accenture, is hiring a ServiceNow Client Service Delivery Lead to provide strategic leadership for our Managed Service Team. You will be responsible for the oversight and successful delivery of ServiceNow implementations and ongoing managed services for large-scale clients across New Zealand.
What You'll Do
- Lead the ServiceNow Managed Service Team, providing day-to-day oversight, guidance, and mentorship.
- Ensure the successful delivery of ServiceNow implementations and managed services, maintaining high standards and client satisfaction.
- Coordinate and manage technology teams across onshore and offshore locations for pre-sales, RFPs, and complex delivery programs.
- Develop technical solution designs in collaboration with technical and cost architects, creating detailed cost estimates.
- Present and discuss solutions with client executives and internal approvers, demonstrating ServiceNow expertise.
- Facilitate client workshops, capture requirements, and translate them into actionable solution designs.
- Mentor internal staff to develop skills, particularly in ServiceNow implementation and managed services.
- Serve as the primary client contact for ServiceNow delivery and managed service solutions.
- Collaborate with cross-technology teams to ensure holistic solutions and accurate cost estimates.
- Establish governance and risk mitigation processes, maintaining deep knowledge of ServiceNow modules.
What We're Looking For
- Extensive experience in ServiceNow implementation and managed services delivery.
- Proven leadership skills, with experience building, guiding, and managing high-performing ServiceNow teams.
- Deep knowledge of Service Management, ITIL, HR, Security Operations, and Customer Service Management.
- Strong technical acumen, with relevant ServiceNow certifications.
- Exceptional executive presentation, written, and verbal communication skills.
- Ability to translate complex technical requirements into business outcomes.
- Strong analytical, problem-solving, and time management skills, with experience in Agile and DevOps practices.
Technical Stack
- ServiceNow
Team & Environment
You will lead the ServiceNow Managed Service Team.
Work Mode
This role is based locally in New Zealand.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
