ChenMed is hiring a Service Team Coordinator to join our remote call center team. We're a physician-led, family-owned organization transforming healthcare for seniors. In this role, you will be the first point of contact for our patients, handling inbound and outbound calls related to scheduling and general inquiries to support their health journey.
What You'll Do
- Receive inbound and make outbound customer service calls related to patient scheduling and general inquiries in a call center environment.
- Respond to patient inquiries based on the ChenMed core model for care.
- Escalate issues and concerns as appropriate.
- Make timely decisions according to department standards, procedures, and policies.
- Document all interactions using web-based technology.
- Maintain business relationships by providing prompt and accurate service to promote loyalty.
- Interact and collaborate with team members across multiple departments to promote VIP customer service.
- Perform other duties as assigned.
What We're Looking For
- High school diploma or GED equivalent.
- A minimum of 1 year of customer service experience in a call center or similar environment.
- Minimum of 1 year experience working in a fast-paced medical or healthcare setting.
- Experience with web-based customer relationship management systems.
- Ability to work towards goals and meet metrics and KPIs set by leadership.
- Competent-level business acuity and comprehensive knowledge of core job functions.
- Exceptional verbal communication skills including active listening.
- Excellent organizational and multi-tasking skills.
- Passion for serving others, particularly seniors, with initiative-taking solutions.
- Ability to successfully operate in a demanding environment.
- Proficient in keyboarding as well as Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook.
- Availability and willingness to work overtime hours as requested.
- Spoken and written fluency in English.
- Clear speaking voice that is easily understood in a telephonic setting.
Nice to Have
- Bilingual skills are a plus.
Technical Stack
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Web-based customer relationship management systems
- Web-based technology for documentation
Team & Environment
You will support initiatives and medical centers across all ChenMed entities.
Benefits & Compensation
- Hourly pay range: $17.00 - $24.26
- We’re changing lives every day for both our patients and our team members.
- Great compensation, comprehensive benefits, and career development opportunities.
- Enjoy great work-life balance and opportunities to grow.
Work Mode
This is a fully remote position.
ChenMed is an equal opportunity employer.
