About the Role
The role involves managing service operations, leading support teams, and maintaining service quality across healthcare technology solutions.
Responsibilities
- Lead and supervise technical support teams
- Ensure timely resolution of customer incidents
- Monitor service level agreements and performance metrics
- Coordinate between internal departments and external partners
- Manage service delivery processes and workflows
- Drive continuous improvement initiatives
- Oversee incident, problem, and change management procedures
- Maintain documentation for service operations
- Respond to urgent service disruptions
- Support onboarding of new clients and systems
- Lead root cause analysis for recurring issues
- Ensure compliance with regulatory standards
- Prepare operational reports for stakeholders
- Manage escalation paths for critical issues
- Train team members on processes and tools
- Implement best practices in service management
- Participate in service design and transition planning
- Facilitate communication during major incidents
- Ensure alignment with ITIL frameworks
- Monitor system availability and performance
- Support audit preparation and follow-up
- Coordinate software and hardware updates
- Maintain customer satisfaction through reliable service
- Lead periodic service reviews with clients
- Promote a culture of accountability and quality
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexible hours
Team
Part of a multidisciplinary team delivering healthcare technology services
Why join us?
- Opportunity to work with innovative healthcare technology solutions
- Supportive environment that values professional development
- Collaborative culture focused on impact and quality
We value diversity
- Committed to inclusive hiring practices
- Encourage applications from all backgrounds and identities
Available for qualified candidates requiring work authorization
