About the Role
Oversee regional provider success teams to enhance operational efficiency and support healthcare providers in delivering quality care using analytics and relationship management.
Responsibilities
- Manage regional operations teams to ensure consistent execution of provider support initiatives
- Collaborate with clinical and data teams to identify care gaps and improve patient outcomes
- Drive adoption of performance insights by provider partners through targeted outreach
- Monitor key operational metrics and adjust strategies to meet regional goals
- Support onboarding and ongoing engagement of provider organizations
- Lead regular performance reviews with direct reports and stakeholders
- Develop scalable processes to improve provider experience and satisfaction
- Coordinate training programs for team members on new tools and workflows
- Translate national strategy into localized action plans for provider markets
- Facilitate communication between field teams and central operations
- Ensure compliance with regulatory and contractual requirements
- Use data dashboards to track provider performance and identify improvement areas
- Resolve escalated provider issues in coordination with cross-functional teams
- Optimize resource allocation across the region based on provider needs
- Implement feedback loops to refine operational processes
- Partner with technology teams to improve tool usability for providers
- Support change management during system or process transitions
- Maintain documentation of operational procedures and best practices
- Evaluate provider success metrics and recommend adjustments
- Foster a culture of accountability and continuous improvement
- Conduct workforce planning and capacity assessments
- Mentor team members on professional development and performance goals
- Align regional activities with national quality and financial targets
- Lead special projects to address emerging provider challenges
- Ensure timely reporting of regional performance to leadership
Work Arrangement
Hybrid
Team
Regional provider success teams, including Regional Directors of Operations and Account Managers
Work Arrangement
This role operates on a hybrid schedule, combining in-office and remote work based on team and operational needs.
Team
You will lead a team within regional provider success, working alongside Regional Directors of Operations and Account Managers to support provider partners across the region.
