ActioNet is looking for a Service Desk IT Specialist to join our team supporting a Treasury environment. You will provide Tier I/II support, resolving incidents and requests to ensure high levels of customer satisfaction.
What You'll Do
- Respond to user requests via phone, email, and ticketing system.
- Provide troubleshooting for hardware, software, and network issues.
- Perform account administration tasks including creation, modification, and resets.
- Document incidents and resolutions in ServiceNow.
- Escalate unresolved issues to higher-tier support.
- Support remote and on-site troubleshooting efforts.
What We're Looking For
- Active Secret clearance (T-3).
- Associate degree or equivalent experience in IT.
- 5+ years of IT helpdesk experience.
- Knowledge of Windows 10 and the Microsoft Office Suite.
- Strong customer service and communication skills.
Nice to Have
- CompTIA A+ or Network+ certification.
- Experience with Active Directory account management.
- Knowledge of ITIL Service Desk best practices.
Technical Stack
- Windows 10
- Microsoft Office Suite
- ServiceNow
- Active Directory
Benefits & Compensation
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- 11 Paid Holidays per year
Work Mode
This is an onsite position located in Vienna, VA.
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
