Jobgether is seeking a Service Desk Engineer to provide expert technical assistance and troubleshooting across client IT environments. You will serve as a key point of contact, ensuring high client satisfaction and maintaining productivity in a fully remote support setting.

What You'll Do

Provide technical support for client IT environments, including workstations, servers, peripherals, and networking equipment.
Answer incoming support requests, managing multiple tickets simultaneously while maintaining high customer satisfaction.
Troubleshoot issues across Microsoft Windows Server, Exchange, Hyper-V, RDS, VMware ESXi, Citrix Virtual Apps & Desktop, Veeam Backup, and other IT systems.
Maintain consistent communication with clients through phone, email, and other channels to ensure timely resolution.
Implement best practices, company core values, and IT service standards in all interactions.
Document resolutions, troubleshoot logs, and provide guidance to clients as needed.
Support MSP tools and applications such as ConnectWise, LabTech, and IT Glue as applicable.

What We're Looking For

Proven experience in IT support or service desk roles with proficiency in workstation and server troubleshooting.
Strong knowledge of Microsoft Windows Server, Exchange, Hyper-V, RDS, VMware ESXi, Citrix, and cloud technologies (e.g., Office 365, Azure).
Experience with networking fundamentals, including routers, switches, firewalls, and wireless configuration.
Excellent verbal and written communication skills.
Ability to manage multiple tickets and maintain high service levels in a remote work environment.
Strong problem-solving, critical thinking, and organizational skills.
Commitment to security, privacy, and IT best practices.

Nice to Have

Familiarity with MSP applications and IT service management platforms is a plus.

Technical Stack

Microsoft Windows Server, Exchange, Hyper-V, RDS, VMware ESXi, Citrix Virtual Apps & Desktop, Veeam Backup, Office 365, Azure, ConnectWise, LabTech, IT Glue

Benefits & Compensation

Compensation: $22–$25 per hour.
Fully remote, full-time position with no travel required.
Four weeks of accrued PTO and seven paid national holidays.
Medical, dental, and vision insurance options.
Company-paid life insurance and short/long-term disability coverage.
Voluntary benefits, including critical illness, accident, Legal Shield, and identity theft protection.
401(k) plan with discretionary match.
Employee referral bonus program.
Access to extensive training resources, including over 90,000 courses through ADP My Learning, Pluralsight, and internal Technical and Leadership Academies.
Employee Assistance Program and StandOut engagement tools.