Capgemini is looking for a Service Desk Engineer to join our team. You'll work within a varied, complex role with many of our valued customers, collaborating with an accomplished team in a supportive atmosphere to provide technical software, hardware, and network problem resolutions.
What You'll Do
- Work under supervision as part of a 5- to 10-person team providing technical software, hardware, and network problem resolutions to Capgemini customers.
- Assist with the diagnosis of problems, determining and implementing appropriate solutions, and guiding and/or communicating resolutions to customers.
What We're Looking For
- At least 1 year of L1/Service Desk technical support experience.
- A keen interest in computers and the tech industry.
- Experience in front-facing customer service.
- Excellent communication skills, both verbal and written.
Nice to Have
- Ticket management via ServiceNow.
Team & Environment
You'll be working as part of a 5- to 10-person team in a collaborative atmosphere.
Benefits & Compensation
- Be part of a diverse collective of free-thinkers, entrepreneurs, and industry experts with exposure to large-scale transformation, deep expertise, and growth opportunities.
- Positive work-life balance with hybrid working embedded and flexible working arrangements.
- Countless learning and development opportunities including thinktanks, hackathons, and access to 250,000 courses with external certifications.
- A Total Reward package beyond compensation, including core and flexible benefits and a Peer Recognition Portal called ‘Celebrate’.
Work Mode
This role follows a hybrid work model.
Capgemini is an equal opportunity employer.
