Requirements
- Relevant IT degree and experience in software support and infrastructure deployment
- Two years of experience in a Helpdesk/Service Desk support role
- Proficiency in Filesite
- Experience in an ITIL environment
- Knowledge of PC hardware troubleshooting, configuration, and setup
- Practical understanding of network infrastructure and basic problem-solving
- Ability to build rapport with clients, support teams, and external service providers
- Strong team player with excellent communication skills and a focus on service delivery
- Ability to work independently and under pressure while maintaining attention to detail
Nice to Have
- Willingness to take ownership of customer issues and resolve them
- Experience in a fast-paced environment requiring prioritization and expectation management
- Excellent problem management and troubleshooting skills
- Flexibility and adaptability
- Ability to take on additional responsibilities as the role evolves
- Positive and proactive approach to work
- Capable of multitasking and experienced problem solver
- Willingness to work out of office hours, on-call, and travel to other international offices as necessary
Benefits
- Comprehensive health coverage (medical, dental, and optical)
- Competitive vacation packages
- Educational assistance and professional development programs
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness program
- Sports clubs and social events
Work Arrangement
Remote (Worldwide)
Team
Global IT support team
Other
- Willingness to take ownership of customer issues and resolve them
- Experience in a fast-paced environment requiring prioritization and expectation management
- Excellent problem management and troubleshooting skills
- Flexibility and adaptability
- Ability to take on additional responsibilities as the role evolves
- Positive and proactive approach to work
- Capable of multitasking and experienced problem solver
- Willingness to work out of office hours, on-call, and travel to other international offices as necessary
- Standard policy to undertake various background screening checks, including criminal records checks, on all applicants to whom a conditional job offer is made.
