You will lead the design of end-to-end government services, translating complex public sector processes into clear, user-focused solutions. Working within a multidisciplinary team, you'll map user journeys, develop service blueprints, and prototype improvements that address real citizen needs.
What You’ll Do
- Visualize current and future-state service flows to identify pain points and opportunities
- Create detailed service prototypes and documentation that guide implementation
- Lead co-design sessions with public servants and community stakeholders
- Collaborate closely with delivery teams to embed design thinking into digital projects
- Share ownership of design outcomes across the team, fostering collective problem solving
- Identify patterns across services to build reusable design standards
- Advocate for users by aligning people, technology, and policy considerations
- Support capacity building by mentoring team members in design practices
What We’re Looking For
You have a background in service or human-centered design, with hands-on experience in large-scale digital transformation—particularly in government or complex organizations. You’re skilled at working independently, documenting methods, and adapting design approaches to bureaucratic environments. Formal training in design thinking, HCD, or equivalent real-world practice is essential.
Experience applying AI tools in design or delivery contexts is valued, especially insights into how emerging technologies can improve public services. You thrive in ambiguous settings, build trust across departments, and believe in transparent, iterative problem solving.
Work Environment
This is a one-year contract with potential extension. The team supports hybrid work, blending remote and in-person collaboration. While some local presence may be beneficial, fully remote work is an option for the right candidate. We prioritize outcomes over location, emphasizing clarity, shared ownership, and continuous learning.
