About the Role
Coordinate end-to-end service delivery, ensuring client contracts are met while managing relationships, service performance, and continuous improvement across hybrid teams and operations.
Responsibilities
- Ensure contracted services are delivered in line with agreed terms and client expectations
- Act as the primary contact for clients regarding service delivery matters
- Align client needs and expectations with defined service level agreements
- Provide comprehensive end-to-end support to clients throughout the service lifecycle
- Collaborate with Service Delivery Managers to support larger client accounts
- Manage contractual and commercial aspects of client engagements
- Oversee service operations and ensure consistent delivery standards
- Lead and coordinate virtual teams to support service execution
- Monitor and manage financial aspects related to service delivery
- Handle administrative functions supporting service coordination
- Maintain strong customer relationships and drive satisfaction
- Produce regular performance and service delivery reports
- Lead initiatives for ongoing service improvement and innovation
Requirements
- Around one year of experience in the IT industry
- Prior experience in an IT managed services setting is preferred
- Demonstrated enthusiasm for delivering positive customer experiences
- Highly organized with strong attention to detail
- Familiarity with service delivery processes and adherence to SLAs
- Superior verbal and written communication abilities
- Proven ability to build and manage customer relationships
Nice to Have
- Solid understanding of service management frameworks such as ITIL
- Knowledge of technical architectures and IT service frameworks
- Experience or exposure to project management practices
Benefits
- Regular social and team-building events
- Dedicated relaxation and break areas
- Option to work remotely
- Flexible working hours
- Access to professional development and training programs
- Opportunities for career growth and skill development
- Encouragement to be authentic in the workplace
- Recognition for individual contributions
- Collaborative and flat organizational structure
- Work on cutting-edge technology solutions
- Inclusive and welcoming work environment
- Supportive culture for all employees
Work Arrangement
hybrid
Team
Part of the Service Delivery team, collaborating closely with Service Delivery Managers and internal delivery units
Company Culture
- Agile and adaptive culture responsive to customer and technological changes
- Commitment to inclusion, diversity, and employee well-being
- Flat, collaborative work environment
- Focus on innovation and continuous improvement
- Support for personal and professional development
Additional Information
- Position is located in Wellington only, as required by client agreements
- Current hybrid working model in place
- Culture of agility that evolves with customer and stakeholder needs
- Emphasis on diversity, inclusion, and employee support
- Opportunities to contribute to complex projects for large enterprise clients
