RemoteVA PH is hiring a Service Coordinator to serve as the primary point of contact for our customers. In this role, you will build trusting relationships, understand customer needs, and ensure they feel fully supported throughout their service journey.
What You'll Do
- Answer incoming calls promptly and professionally.
- Make outbound follow-up calls to provide updates or check on customer needs.
- Communicate clearly, warmly, and respectfully to build long-term customer rapport.
- Listen actively to understand customer concerns and respond with empathy.
- Assess customer needs and coordinate appropriate solutions.
- Schedule services, appointments, or follow-up visits as required.
- Track all interactions and customer requests to ensure timely resolution.
- Collaborate with internal teams to relay customer concerns and ensure excellent service delivery.
- Establish a friendly, supportive relationship with customers so they feel known and valued.
- Maintain consistency in communication to build trust and familiarity.
- Provide reassurance and assistance, especially when customers are stressed or confused.
- Document all calls, updates, and service actions accurately.
- Maintain organized customer records.
- Generate simple reports or updates for management when needed.
What We're Looking For
- Perfect English communication — clear accent, excellent grammar, confident speaking skills.
- Strong empathy, patience, and emotional intelligence.
- Prior experience in customer service, service coordination, or administrative support.
- Ability to stay calm and professional in difficult or emotional situations.
- Excellent listening skills and ability to understand customer concerns fully.
Benefits & Compensation
- Purely work-from-home
- Night Shift (EST)
- Weekly pay
Work Mode
This is a fully remote position with a global work mode.
RemoteVA PH is an equal opportunity employer.
