Samsung Electronics Canada is seeking a Service Admin Support Intern for its Health Medical Equipment division. In this role, you will provide essential administrative support to our service processes and network, focusing on call management, invoicing, spare parts inventory, and KPI analysis.
What You'll Do
- Manage service call requests, including entitlement, assignment, registration, and monitoring
- Handle Out of Warranty Services, including quotation management, monitoring, invoicing, warranty extension, and cost analysis
- Provide support for Maintenance Service Agreements
- Manage invoicing processes: check customer status with the credit team, monitor payments, and oversee invoice issuance
- Support Installed Base management
- Manage spare parts service inventory: process parts orders, check pricing, track movement, create shipment documents, manage part returns, monitor warehouse inventory, and oversee the scrap process
- Conduct KPI analysis, monitoring, and training for the service network (e.g., First Time Fix Rate, Net Promoter Score)
- Oversee Service Order management
- Provide public tender support for Service areas
What We're Looking For
- A High school diploma or Degree
Nice to Have
- Good knowledge of technical English
- Good knowledge of Windows Office package
- Good problem-solving skills
- Attitude to work by objective within a team
- Ability to build good relationships with all people involved
Technical Stack
- Windows Office package
Team & Environment
You will support the HQ Service Support team, Authorized Service Centers, and Final Customers.
Benefits & Compensation
- Hybrid working model
- Access to discounts on a wide range of Samsung products
- Wellness and well-being benefits
- Training portals
- Tickets Restaurant
Work Mode
This is a hybrid position located in Canada.
Samsung Electronics Canada is an equal-opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
