About the Role
The SEO Customer Success role is responsible for guiding clients to achieve measurable SEO outcomes by monitoring performance, delivering actionable recommendations, and fostering strong relationships through consistent communication and support.
Responsibilities
- Monitor client SEO performance using analytics tools
- Identify optimization opportunities based on data trends
- Communicate insights and progress during regular check-ins
- Collaborate with internal teams to align client goals
- Develop customized SEO strategies for individual accounts
- Respond to client inquiries in a timely manner
- Track key performance indicators and report results
- Onboard new clients to SEO platforms and workflows
- Educate clients on SEO best practices and updates
- Troubleshoot technical SEO issues with support teams
- Maintain detailed records of client interactions
- Escalate complex issues to specialized departments
- Ensure clients meet campaign milestones
- Provide feedback to product teams based on client needs
- Support retention and upsell initiatives
- Coordinate with marketing for content alignment
- Assist in audit processes for site improvements
- Stay current with search engine algorithm changes
- Deliver training sessions for client teams
- Manage multiple accounts without compromising quality
- Use CRM tools to log activities and set follow-ups
- Prepare monthly performance summaries
- Align SEO goals with broader business objectives
- Promote tool adoption through hands-on support
- Encourage client engagement through proactive outreach
Nice to Have
- Certification in SEO or digital marketing
- Experience with AI-driven SEO tools
- Background in SaaS customer success
- Knowledge of international SEO
- Experience with enterprise-level clients
- Familiarity with schema markup
- Understanding of local SEO strategies
- Previous work in fast-paced environments
- Exposure to multilingual SEO campaigns
- Experience training non-technical users
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote with flexible hours
Team
Cross-functional team focused on client growth and retention
Growth Opportunities
Team members have access to ongoing training in SEO advancements and customer success methodologies, with clear pathways for advancement based on performance and initiative.
Technology Stack
The role utilizes industry-standard SEO platforms, CRM systems, and analytics dashboards to monitor, report, and optimize client performance efficiently.
Not available
