Requirements
- Multidisciplinary teams – Leading and advocating for, the user research activities on a project. Working with the wider team (including Service Design and Digital roles) to deliver insightful project outcomes
- Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved. This includes actively identifying accessibility needs of users and being confident in making adjustments for these.
- User Research to GDS service standards – planning and conducting research activities across the different agile phases of a project.
- Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs.
- Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-analysis and co-synthesis sessions; guiding other stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute.
- Service Design – you have an interest in the discipline or some experience in service design thinking and outcomes
- Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders.
- Recommendation & implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions.
- Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
- Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget.
- Managing complexity and ambiguity – UCD projects are complex and messy! You’re up for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes with UCD projects
- Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
Benefits
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
- Give back days
- Annual team and company away-days
- Personal learning budget
Work Arrangement
Hybrid
Additional Information
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
