Responsibilities
- Lead end-to-end mixed-methods research
- Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods.
- Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team.
- Deliver robust, timely insights that are tightly aligned with product milestones and decision points.
- Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives.
- Establish and evolve research best practices, processes, and templates that scale.
- De-risk and accelerate product decisions
- Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps.
- Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions.
- Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context.
- Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints.
- Identify cross-team opportunities and scale research
- Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues.
- Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users.
- Contribute to a program of Designer Enablement; training designers, PMs and marketers to self-serve their own evaluative research. This involves coaching stakeholders and creating lightweight frameworks, guidelines, and tools.
- Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.
Requirements
- 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas.
- Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics.
- Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains.
- Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments.
- Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations.
- Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences.
- Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.
Nice to Have
- You’ll be embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners.
- You’ll operate with a high degree of ownership and autonomy, responsible for prioritizing research that delivers maximum impact for both users and the business.
Benefits
- Competitive benefits
- Equity
- Recognized in the blockchain and Web3 ecosystem
- Continuous learning & opportunities
- Unlimited vacation/holidays
- Flexible working arrangements
- Remote first
Work Arrangement
Remote (Worldwide)
Additional Information
- It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment, education and criminal record checks.
- The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills.
