Consensys is looking for a Staff UX Researcher to join the MetaMask team. In this high-impact, senior individual contributor role, you will focus on strategic mixed-methods research for complex product areas like trading and personal finance. Your work will generate crucial insights that de-risk product bets, shape strategy, and accelerate execution across the ecosystem.
What You'll Do
- Lead end-to-end mixed-methods research, planning, designing, and executing full-cycle research using qualitative and quantitative methods.
- Select and tailor research methods like interviews, diary studies, usability tests, surveys, and concept testing to answer high-priority product and design questions.
- Deliver robust, timely insights aligned with product milestones and communicate them compellingly to audiences from Independent Contributors to Executives.
- Establish and evolve research best practices, processes, and templates that scale.
- Partner with Product, Design, Marketing, Data, and Engineering leads to define research questions, success criteria, and learning roadmaps.
- Translate complex findings into clear, actionable recommendations to influence roadmaps, feature definitions, and UX decisions.
- Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context.
- Champion user-centered thinking in planning and prioritization forums.
- Work across product lanes to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues.
- Help maintain a Continuous Discovery program for durable user understanding.
- Contribute to a Designer Enablement program, training designers, PMs, and marketers to self-serve evaluative research.
- Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.
What We're Looking For
- 7+ years of hands-on UX research experience.
- At least 3 years in a senior or staff-level role driving strategy in complex product areas.
- Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics.
- Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains.
- Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments.
- Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations.
- Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences.
- Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.
Team & Environment
You will be embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners. You will report into the broader UX Research function.
Benefits & Compensation
- Salary: $146,000—$218,000 USD (US pay range) + equity.
- Comprehensive and competitive benefits package.
- Continuous learning & opportunities via Consensys Advance Program, including full access to Coursera.
- Unlimited vacation/holidays.
- Flexible working arrangements.
Work Mode
This is a global, remote-first position.
Consensys is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
