NEC Software Solutions is hiring a Senior User Researcher for a 6-month fixed-term contract. You will plan, facilitate, and lead user research activities on complex projects, championing a user-centred design approach, often with clients new to UCD. This autonomous role requires managing projects and working hand-in-hand with diverse clients.
What You'll Do
- Plan, facilitate, and lead user research activities on a variety of projects.
- Work with multidisciplinary teams on complex projects, requiring autonomy and project management.
- Champion the company's user-centred design approach with clients.
- Lead and direct projects, guiding multidisciplinary teams and clients towards inclusive, accessible, and effective research outcomes.
- Help define how disciplines work together and progress how the studio delivers inclusive, accessible, and effective design.
- Work hand-in-hand with clients, sometimes embedded in their teams for projects.
- Move between different sectors after 3-12 months for varied experience.
- Support other User Researchers at weekly meet-ups, sharing work and discussing wider implications.
- Work closely with members of Digital teams, including interaction and content designers, and developers.
What We're Looking For
- Demonstrable Senior User Research Experience.
- Experience working with Multidisciplinary Project Teams.
- Experience working on GDS or Public Sector Projects.
- Must be eligible for NPPV3 clearance.
- Experience conducting inclusive research in an ethical way, identifying accessibility needs and making adjustments.
- Experience in qualitative analysis and synthesis to produce user journeys, stories, and needs.
- Skilled facilitation in sessions like user interviews, usability testing, co-analysis, and co-synthesis.
- Strong written communication to share findings in an engaging way.
- Ability to work collaboratively to produce clear insights for informed design decisions.
- Proactive and autonomous, able to lead conversations and add value.
- Stakeholder management skills to negotiate and guide clients towards positive outcomes.
- Ability to manage complexity and ambiguity in UCD projects.
Team & Environment
Part of NEC Digital Studio, working with multidisciplinary teams. You will be supported by more senior members of the User Research team.
Benefits & Compensation
- Private Medical Cover funded by NEC for Employees (option to add family).
- 25 days paid holiday with option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (option to increase).
- Group Pension Plan with employer contributions up to 8.5%.
- Selection of flexible benefits.
- Free access to LinkedIn Learning (over 15000 courses).
Work Mode
This is a hybrid position based in the UK.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We are committed to providing reasonable adjustments for accessibility needs during recruitment.
