remote Employment

Autify, Inc. is hiring a Senior Technical Support Engineer (On-Prem)

About the Role

Autify, Inc. is looking for a Senior Technical Support Engineer specializing in on-premise solutions. You will join the Customer Success - Technical Support department in this full-time remote position.

What You'll Do

  • Provide expert technical support and troubleshooting for Autify's on-premise software solutions
  • Act as a primary technical point of contact for customers with on-premise installations
  • Investigate, diagnose, and resolve complex technical issues related to deployment, performance, and integration
  • Develop and maintain technical documentation and knowledge base articles for on-premise environments
  • Collaborate with engineering teams to escalate, track, and resolve product defects

What We're Looking For

  • Proven experience in a technical support or systems engineering role with a focus on on-premise enterprise software
  • Strong background in troubleshooting complex software, network, and infrastructure issues
  • Ability to communicate technical concepts clearly to both technical and non-technical customers
  • Experience with logging, monitoring, and diagnostic tools for on-premise environments
  • Excellent problem-solving skills and a methodical approach to issue resolution

Work Mode

This is a full-time remote position based in Tokyo. The role operates within standard business hours for the Japan time zone.

Required Skills
Technical SupportOn-Prem SoftwareTroubleshootingCustomer CommunicationIncident ManagementSystem AdministrationNetworkingDebuggingDocumentation
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About company
Autify, Inc.

Autify is a technology company focused on software automation and engineering solutions.

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Job Details
Category other
Posted 5 months ago