Autify, Inc. is looking for a Senior Technical Support Engineer specializing in on-premise solutions. You will join the Customer Success - Technical Support department in this full-time remote position.

What You'll Do

Provide expert technical support and troubleshooting for Autify's on-premise software solutions
Act as a primary technical point of contact for customers with on-premise installations
Investigate, diagnose, and resolve complex technical issues related to deployment, performance, and integration
Develop and maintain technical documentation and knowledge base articles for on-premise environments
Collaborate with engineering teams to escalate, track, and resolve product defects

What We're Looking For

Proven experience in a technical support or systems engineering role with a focus on on-premise enterprise software
Strong background in troubleshooting complex software, network, and infrastructure issues
Ability to communicate technical concepts clearly to both technical and non-technical customers
Experience with logging, monitoring, and diagnostic tools for on-premise environments
Excellent problem-solving skills and a methodical approach to issue resolution