Cribl is hiring a Senior Technical Support Engineer based in Poland to provide enterprise-level technical support to our customers and partners. You will develop deep expertise in our products, ensure customer success through proactive engagement, and work within a remote-first, collaborative environment.
What You'll Do
- Develop a deep technical understanding of Cribl Stream and our other products.
- Provide extraordinary technical support to our Enterprise customers across channels like Slack, email, and online meetings.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for reproducibility and escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
- Document knowledge through knowledge base articles and participate in real-time forums.
- Perform stand-by, on-call, or off-hours duties as needed.
What We're Looking For
- BS degree in Computer Science or a similar field, or equivalent work experience.
- 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
- Passion for working on complex technical issues.
- Expert-level troubleshooting, problem-solving, and critical thinking skills.
- Excellent client-facing, written, and verbal communication skills.
- Experience with Linux, AWS, Azure, and Networking.
- You currently live in Poland.
Nice to Have
- Experience with Splunk, Elasticsearch, LogStash and/or other observability technologies.
- Regex and JavaScript experience.
Technical Stack
- Linux, AWS, Azure, Networking
- Splunk, Elasticsearch, LogStash
- Regex, JavaScript
Team & Environment
You'll be joining a highly technical and collaborative team.
Work Mode
This is a remote-first position for candidates located in Poland.
Cribl is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics.
