LivePerson is hiring a Senior Technical Product Manager - Conversational AI to drive our platform's evolution. You will own the end-to-end AI lifecycle, defining the technical roadmap to enhance AI accuracy, scalability, and performance, ensuring seamless and intelligent handling of customer interactions.

What You'll Do

Develop and articulate a clear product vision and strategy for Conversational AI Teams.
Define, review feature requests, and prioritize product features based on customer feedback, market research, and business objectives.
Create and maintain a detailed product roadmap outlining key milestones and timelines for new AI capabilities.
Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution.
Champion a platform-first approach, ensuring infrastructure is designed for high availability, low latency, and optimal efficiency.
Conduct ongoing research to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and LLMs.
Engage with enterprise customers and internal stakeholders to gather insights on performance bottlenecks and evolving needs.
Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies.
Define key performance indicators (KPIs) and metrics to measure the effectiveness of platform capabilities.
Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure.

What We're Looking For

Bachelor's degree in Computer Science, Engineering, Business, or a related field.
7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms.
Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture.
Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.
Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions.
Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.
Experience working with enterprise customers and a strong customer focus.
Passion for innovation, creativity, and solving complex problems in the rapidly evolving Conversational AI industry.

Nice to Have

MBA preferred.
Experience in AI/ML-centric SaaS products or platforms in the enterprise space.
Experience with AI performance metrics like resolution rate, accuracy, and latency.

Technical Stack

Conversational AI
Natural Language Processing (NLP)
Large Language Models (LLMs)

Team & Environment

Collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success.

Benefits & Compensation

Compensation: $130,000 - $150,000 USD
Medical, Dental, and Vision Insurance.
Wellness Resources and Employee Assistance Program (EAP).
401(k) Retirement Plan with 4% employer match.
HSA & FSA Plans.
Employee Stock Purchase Program (ESPP).
Basic and supplemental life insurance, AD&D insurance, long-term and short-term disability insurance, legal plan, identity theft protection, and critical illness supplemental insurance.
Access to internal professional development resources.
Flexible Paid Time Off (PTO).
Paid Public Holidays.
Generous Parental Leave Policy including maternity/paternity support and fertility services.

Work Mode

This role is open to candidates in the United States.

LivePerson is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.