The Senior Product Manager, AI Agents and Platform will lead the evolution of Jerry.ai's AI-powered customer experience and internal AI platform. This role sits at the intersection of product, engineering, and applied AI, driving the strategic use of large language models, agents, and APIs to automate customer support and internal operations.
What You'll Do
- Lead end-to-end product development for Jerry's AI-powered customer experiences and internal AI platform, from roadmap to rollout.
- Partner with engineers and prompt engineers to design and iterate on AI architectures, prompt strategies, evaluation frameworks, and guardrails — making real tradeoffs between latency, cost, accuracy, and user experience.
- Be the bridge between engineering and the rest of the org: lead by example for AI best practices and get other teams on board with platform standards.
- Own the metrics that matter — answer quality, customer satisfaction, automation rate, escalation quality — and drive systematic improvement through data and experimentation.
- Work directly with partners at OpenAI to evaluate new models and capabilities, and identify the next big leaps in voice, computer use, and workflow automation.
What We're Looking For
- 4+ years of experience in technical product management, management consulting, data analytics, or operations at a fast-paced startup.
- Passionate about AI and intrinsically motivated to get hands on with the latest technology.
- Technologist and systems thinker, comfortable in technical conversations about system architecture, API design, and prompt engineering.
- Able to translate complex ideas into simple terms for non-technical stakeholders.
- Data-driven, familiar with SQL, and comfortable diving into data to answer your own questions.
- Likes to own metrics and constantly seek improvement.
- Asks 'how can we' not 'if we can.'
Technical Stack
- Large language models (LLMs)
- AI agents
- Internal APIs
- Conversational AI
- Prompt engineering
- Evaluation frameworks
- Guardrails
- Voice models
- Computer use agents
- SQL
Team & Environment
Cross-functional team including engineers, prompt engineers, and other org stakeholders.
Benefits & Compensation
- Health coverage
- Dental coverage
- Vision coverage
- Paid time off
- Paid parental leave
- 401(K) plan with employer matching
- Wellness benefits
- Equity opportunities
- Opportunities for equity grants
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. Equity opportunities may also be part of your total rewards package. In addition to base salary, the compensation may include opportunities for equity grants.
Work Mode
No location or flexibility details provided.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]
