About the Role
This role is responsible for serving as the primary technical liaison between the client and internal teams, driving adoption, satisfaction, and long-term success by understanding client objectives and aligning them with technical capabilities.
Responsibilities
- Act as the main technical point of contact for high-value clients
- Monitor and analyze client usage patterns and system performance
- Identify opportunities to enhance client outcomes through technology optimization
- Collaborate with engineering and support teams to resolve complex technical issues
- Develop and maintain detailed client technical documentation
- Lead regular technical business reviews with client stakeholders
- Translate business requirements into technical action plans
- Guide clients through system upgrades, integrations, and configurations
- Advocate for client needs within product and engineering teams
- Track and report on key technical health metrics and success indicators
- Support onboarding and post-implementation phases for new deployments
- Provide technical guidance during renewal and expansion discussions
- Stay current with platform updates and new feature releases
- Coordinate incident management and post-mortem follow-ups
- Ensure compliance with technical service level agreements
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with office and remote flexibility
Team
Part of the global customer success organization working closely with technical and account teams
Why This Role Matters
Clients rely on deep technical expertise to maximize their investment, and this role ensures alignment between business goals and technology use.
What You’ll Bring
A track record of solving technical challenges in customer environments and a passion for driving measurable success.
Growth Opportunities
Pathways for advancement into leadership, specialized technical roles, or strategic account management.
Available for qualified candidates requiring work authorization
