Rithum is looking for a Senior Technical Account Manager to serve as the strategic technical advisor and executional lead for our enterprise and strategic clients. You will own complex technical workstreams, guide integration planning, lead optimization initiatives, and provide ongoing oversight of platform performance.
What You'll Do
- Serve as a consistent weekly touchpoint for clients, managing day-to-day business-as-usual activities and ensuring timely execution.
- Develop and oversee channel implementation strategies aligned with technical requirements and platform capabilities.
- Drive tactical execution strategies across the platform, including operational workflows and commercial levers like repricing and algorithmic optimization.
- Conduct technical reviews, identify areas for optimization, and offer forward-looking recommendations aligned to client goals.
- Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through Rithum’s solutions.
- Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
- Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding.
- Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
- Contribute to internal knowledge sharing and standardization of technical best practices, coaching and mentoring less experienced team members.
What We're Looking For
- 3+ years of experience in technical account management, implementation, or solutions engineering within a B2B SaaS environment.
- Proven experience supporting complex enterprise clients with technical onboarding, platform integration, and ongoing optimization.
- Strong understanding of APIs, data mapping, and feed architecture.
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
- Proficiency in platforms such as Salesforce, JIRA, or similar workflow and project tracking tools.
- Excellent problem-solving skills with a focus on root cause analysis and resolution.
- Strong verbal and written communication skills.
Nice to Have
- Bachelor's degree in business, engineering, computer science, or a related technical field.
- 5+ years in technical account management, solution engineering, or implementation roles.
- eCommerce or product data platform experience.
- Experience working in cross-functional teams and navigating complex stakeholder environments.
- Familiarity with SaaS deployment models and scalable system design.
- Experience working with enterprise clients in eCommerce or retail technology.
Technical Stack
- APIs
- Salesforce
- JIRA
Team & Environment
You will partner closely with Client Success Managers, Solution Architects, Product, and Engineering teams.
Benefits & Compensation
- Medical, dental, and vision benefits with affordable plans and company HSA contributions, starting on Day 1.
- A 6% 401(k) match.
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day. PTO increases to 22 days at 3 years and 25 days at 5 years.
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
- Accident, critical illness, and hospital indemnity insurance.
- Pet insurance.
- Legal assistance and identity theft insurance plans.
- Life insurance at 2x salary.
- Access to the Calm app and the Employee Assistance Program.
- $65/month remote work stipend for internet.
- Culture and team-building activities.
- Tuition assistance.
- Career development opportunities.
- Charitable contribution match up to $250 per year.
Work Mode
This is a remote position. Candidates should be based in or near Austin.
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic.
