ASE Global is seeking a Senior Support Engineer to provide expert support for the Microsoft Dynamics 365 CRM platform. In this role, you will be the go-to technical expert, troubleshoot complex issues, and collaborate with engineering teams to deliver an exceptional customer experience.
What You'll Do
- Serve as the go-to expert for the Microsoft Dynamics 365 CRM platform.
- Provide in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models.
- Take ownership of technical issues, understand customer needs, and utilize escalation processes for complex resolutions.
- Manage and prioritize diverse support requests from a large user base with meticulous attention to detail.
- Troubleshoot and resolve incidents and problems via phone, email, and remote meetings within defined SLAs.
- Collaborate closely with engineering and product delivery teams to understand product functionalities and project requirements.
- Potentially contribute to project management and support service management activities.
What We're Looking For
- 5+ years of proven functional expertise in Microsoft Dynamics CRM.
- Bachelor's degree in any field.
- Demonstrated experience in user configurations and data import/export processes.
- Exceptional communication and problem-solving abilities.
- Strong customer service orientation with a knack for grasping technical concepts quickly.
- Excellent interpersonal skills, capable of interacting effectively with individuals at all levels.
- Proficiency in debugging applications.
- Fundamental understanding of database technologies.
- Advanced proficiency in Microsoft Excel (formulas, pivot tables).
Nice to Have
- Preferably holding or currently pursuing Microsoft Dynamics CRM certifications.
- Familiarity with XRM Toolbox.
Technical Stack
- Microsoft Dynamics 365 CRM
- Microsoft Excel
- XRM Toolbox
Team & Environment
You will be part of a dedicated, skilled, and customer-focused support team.
Work Mode
This is a global role open to candidates located in China, India, Europe, and North America.
ASE Global is an equal opportunity employer.
