Aerospike is looking for a Senior Support Engineer to investigate, diagnose, and resolve complex customer issues with the Aerospike Real-time Data Platform. You will work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.
What You'll Do
- Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
- Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
- Participate in real-time customer remediation efforts and live incident resolution.
- Act as a customer advocate to ensure timely and accurate issue resolution.
- Support enterprise customers with mission-critical systems and real-time data use cases.
- Assist with new deployments, configuration guidance, and performance tuning.
- Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
- Contribute to a collaborative, agile, and globally distributed support team.
What We're Looking For
- Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
- Deep proficiency with Linux (certification is a strong plus).
- Solid understanding of distributed systems and high-availability environments.
- Hands-on experience with NoSQL or similar database platforms.
- Familiarity with hybrid and cloud infrastructure (AWS preferred).
- Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
- Strong written and verbal communication skills.
- Comfortable in a dynamic environment; self-starter with a growth mindset.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience.
Nice to Have
- Previous experience in enterprise software technical support.
- Exposure to Kubernetes, Docker, or other container orchestration systems.
- AWS certification or experience with large-scale cloud deployments.
- Aerospike experience is a bonus.
Technical Stack
- Linux
- NoSQL
- AWS
- Kubernetes
- Docker
Team & Environment
You will join a globally distributed support team.
Benefits & Compensation
- Salary Range for California Based Applicants: $150,000 - $180,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Work Mode
This is a remote position open to candidates in the USA.
Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
