Responsibilities
- Drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
- Qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
- Advise the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
- Work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.
Requirements
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
- Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
- Familiarity with Zero Trust Framework and SASE related concepts.
- 12 years plus of experience in a customer-facing sales or consulting role.
- Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
- A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
- Project management, relationship building, and EQ.
Nice to Have
- You've built web applications before, or contributed to existing web applications in a meaningful way.
- You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament.
- You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
- You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
- Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
- An undergraduate degree in Computer Science, Engineering or a related field.
- Graduate-level degrees in Computer Science, Engineering or related fields.
- Certifications.
Work Arrangement
Hybrid
Team
Structure: The Solutions Engineering team is collaborative, with members from diverse backgrounds.
Additional Information
- 20-30% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.
