Twilio is hiring a Senior Solutions Engineer fluent in French for its Communications EMEA team. In this role, you will deliver the technical win and product fit to customers across the region by building trusted relationships and showcasing the power of Twilio's Customer Engagement Platform.
What You'll Do
- Work alongside Account Executives, Solutions Engineers, Professional Services, and Partners through the pre-sales process to strategize and plan for deal success.
- Build a successful business partnership with Account Executives, focusing on business discovery and communicating the business value of Twilio solutions.
- Participate in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations, and enablement sessions during the sales cycle.
- Develop subject matter expertise on customer needs and Twilio's communications technology.
- Lead technical discovery sessions with customers to uncover needs and articulate Twilio's ability to solve their challenges.
- Build and present powerful and complex presentations and product demos to showcase Twilio Communications Products.
- Form an understanding of a customer's business to solve identified problems and uncover areas of opportunity.
- Build trusted advisor relationships at high customer levels and present creative new solutions and architectures.
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge and building demo assets.
What We're Looking For
- At least 3 years in a technical pre-sales role in CPaaS, SaaS, or Telecom space.
- Solid understanding of the sales cycle and the role of a pre-sales engineer.
- Solid understanding of voice protocols (VoIP), SIP implementations, or messaging APIs.
- Creativity and problem-solving skills, with ability to collaborate.
- An engaging storyteller able to communicate complex topics to technical and non-technical audiences.
- Ability to ask the right questions to understand customer needs and guide them to a technical solution using Twilio products.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience writing code in one or more areas: Backend (Java, C#, Node.js, Python, PHP) or Web (JS, React).
- Experience with designing and consuming REST APIs.
- Fluent French speaker.
Nice to Have
- Hands-on experience with backend development (Java, C#, Node.js, Python, PHP, etc).
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role.
- Experience with automation, cloud-native development, and skills with a major cloud platform.
- Experience with sales methodologies.
Technical Stack
- Java, C#, Node.js, Python, PHP
- JS, React
- REST APIs
- Amazon Web Services, Google Cloud, Microsoft Azure
Team & Environment
Part of the Twilio Communications EMEA team, working alongside Account Executives, Solutions Engineers, Professional Services, and Partners.
Benefits & Compensation
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Volunteering and donation support
Work Mode
This is a remote position based in the United Kingdom.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
