Airbnb is hiring a Senior Software Engineer, Community Support Engineering to build and evolve the core case data model and backend services that power our global customer support platform. This role is critical for delivering correctness, reliability, and performance across every stage of the case lifecycle, ensuring fast, high-quality outcomes for our community of guests and hosts.
What You'll Do
- Design and evolve data models and service contracts that scale cleanly and remain stable over time.
- Build reliable, observable backend services with clear SLOs; instrument, measure, and iterate to improve latency and uptime.
- Drive performance and correctness across critical flows; prevent regressions with solid testing and reviews.
- Collaborate with cross-functional partners to translate requirements into platform capabilities and ship them end-to-end.
- Operate services in production; participate in on-call; learn from incidents to strengthen the platform.
- Communicate tradeoffs, risks, and milestones clearly; remove blockers and keep work moving.
What We're Looking For
- 6+ years of backend software development experience.
- Proven experience building backend platform services in JVM languages (Java/Kotlin), with strong API and data-modeling skills.
- Track record of high-velocity execution with high code quality and ownership in ambiguous platform spaces.
- Clear communication and collaboration across product, operations, and engineering teams.
- Production operations experience: observability, SLOs, and incident response.
Technical Stack
- JVM languages (Java/Kotlin)
Team & Environment
You will be a member of the Community Support Engineering (CSE) organization, specifically the Case Platform team.
Work Mode
This is a remote position open to candidates located in the USA.
Airbnb is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
