EX Squared is hiring a Senior Service Designer (Remote - US)

This position is posted by a talent matching platform on behalf of a partner organization. We are currently seeking a Senior Service Designer in United States. In this role, you will spearhead the design of comprehensive service experiences that bridge customer requirements with organizational objectives. You will propel strategic design initiatives from initial concept to final implementation, partnering with product, design, research, and operations teams to craft meaningful, scalable, and forward-thinking services. You will uncover insights through research, chart intricate service ecosystems, and co-develop solutions that eliminate friction while enhancing client interactions. This position provides an opportunity to influence high-level decision-making, establish visionary frameworks, and prototype innovative service models. You will be instrumental in defining how the organization operates and supports its clients across various channels and touchpoints. Accountabilities • Manage multiple significant service design initiatives from planning through research, synthesis, solution development, and delivery. • Collaborate intimately with senior product, design, research, and operations leadership to define challenges, prioritize opportunities, and guide strategic decisions. • Execute complex generative and evaluative research to expose motivations, behaviors, and systemic pain points. • Chart and model comprehensive service ecosystems, identifying gaps, risks, and interdependencies across roles, systems, and interactions. • Design and facilitate collaborative workshops to align stakeholders around transformative visions, guiding principles, and evolution roadmaps. • Develop future-state service models, prototypes, and operational workflows connecting strategy with execution and validating emerging experiences before widespread implementation. • Mentor team members and elevate design sophistication by refining methodological frameworks and organizational practices. • Apply holistic systems thinking to balance user needs, business goals, and operational limitations, ensuring every solution delivers quantifiable value. Requirements • Minimum 8 years of experience leading service design or experience strategy projects encompassing people, processes, and technology. • Demonstrated capacity to influence senior stakeholders, drive consensus, and transform ambiguity into structured plans and decisions. • Profound expertise in human-centered design, journey mapping, service blueprinting, and continuous service improvement methodologies. • Strong cross-functional collaboration experience spanning business, product, technology, marketing, and operations domains. • Capability to create and standardize frameworks, methods, and tools that enhance design practices organizationally. • Proficiency in facilitation and prototyping technologies like Miro, FigJam, and Figma. • Exceptional communication skills, with ability to craft compelling narratives connecting insights to actionable outcomes. • Remote work capability; preference for candidates based in or willing to engage with the Kansas City team. Benefits • Competitive salary aligned with experience and location. • Medical and prescription drug coverage. • 401(k) retirement savings plan eligibility. • Employee assistance and wellness resources. • Fitness and virtual well-being programs. • Associate discount opportunities. • Business travel accident insurance. • Associate Tax Preparation benefit. • Performance-based additional incentives. • Annual pay range: $89,800 – $134,700. A talent matching platform partners with global organizations to efficiently connect exceptional talent through advanced matching technologies. Application profiles undergo comprehensive AI-powered screening designed to identify top candidates efficiently and equitably. Our AI thoroughly evaluates submitted materials, analyzing skills, experience, and achievements. It compares profiles against core role requirements and historical success indicators to determine candidate compatibility. The system automatically shortlists the three most promising candidates. When necessary, human experts conduct supplementary manual reviews to ensure no exceptional candidate is overlooked. The process remains transparent, skills-focused, and unbiased—concentrating exclusively on role suitability. Following shortlist completion, candidate profiles are shared directly with the hiring organization, who will determine subsequent evaluation steps.